First-timers never come back
A one-off day pass with no follow-up is a lost member. A structured first-fortnight sequence converts a meaningful share of them.

Someone who walks in for a first session is the warmest lead you will ever have. What happens in the next fortnight decides everything.
8s
Missed call texted back
Day 1
Trial follow-up starts
4-8 wks
Build to handover
Four problems we see in almost every climbing gyms business we look at. None of them are marketing problems in the way agencies usually mean it.
A one-off day pass with no follow-up is a lost member. A structured first-fortnight sequence converts a meaningful share of them.
Learn-to-climb courses end and the relationship ends with them. That transition should be the most automated moment in your business.
Climbers stay for people and for new routes. Set schedules, leagues and events are retention marketing and rarely run as such.
Ancillary revenue from coaching, kids programmes and retail is significant and almost never gets its own funnel.
Typical climbing gyms build
Six of twenty-three.
Drawn from the five pillars, weighted toward trial conversion and churn rather than quoting. The blueprint confirms it.
Thirty minutes, no deck. We look at where enquiries are arriving, how fast they get answered and what happens to the ones that don’t book. If the numbers don’t support building this yet, we say so — that call has been the whole conversation more than once.
Book a discovery callThe blueprint locks scope, price and dates before you commit to the build. Everything after that is execution.
Thirty minutes. We find where the work is leaking — usually slow follow-up, enquiries nobody answered, or a dead database. If we can’t help, we say so on the call.
30 minutesA fixed-scope plan: which pillars you need, what gets built, what gets managed, what it costs and when it lands. No surprises after this point.
3–5 daysBrand, site, photography, automations and integrations. You see it working before you sign off, and it goes in your name from day one.
4–8 weeksAccounts, documentation and a session with your team. Everything you paid for is yours. We are not a dependency.
1 weekOngoing SEO, ads, social, email and reporting — or we hand you the keys and you run it in-house. Both are real options.
Month to monthMost businesses start with the build and add the monthly once it’s live. You can also do either on its own — the assets are yours whichever way you go.
one-time — and every asset is yours
monthly — month to month after 90 days
Doing fewer than about twenty leads a month? This won’t pay for itself yet, and we’ll tell you that on the call rather than after the invoice.
Thirty minutes, no deck. We’ll scope it live and tell you on the call if it isn’t worth doing yet.
Thirty minutes. We’ll find where the work is leaking — unsold estimates, response time, or a database nobody has touched in three years — and what it would cost to fix. If it isn’t worth it yet, we’ll tell you that instead.
No sequence, no newsletter. One reply from the person who’d build it.